Services

The Department of Public Safety (DPS) focuses on the safety and security of the students, employees, and guests of Augsburg College. The Public Safety officers are well-trained professionals in first aid, defensive tactics, drug recognition, investigation, and emergency response.  We work with the Minneapolis Police Department and other law enforcement agencies as necessary to respond to any situations concerning the safety of the Augsburg community.

Some of the services that are provided to the community are immediate response to medical emergencies, responding to crimes in progress or suspicious persons, and additional courtesy services, including escorts. The department is also responsible for the campus-wide Emergency Notification system.

Below is a snapshot of what we do on campus, along with links to the applicable pages.

24-hour Service

The Department of Public Safety operates 24 hours a day, 7 days a week on the Minneapolis campus. We maintain a 24-hour Dispatch Center located in the Urness/Mortensen Hall lobby.

Patrols and Surveillance

Officers make frequent patrols of all the academic buildings and parking lots. Suspicious persons or activity on-campus should be reported to DPS by dialing x1717 from a campus phone, or (612) 330-1717 from an off-campus or cell phone.

Parking Permits and Enforcement

To manage the parking we have on-campus for students, faculty, staff & visitors, our officers patrol parking lots regularly. If you see a vehicle parked illegally, you may contact DPS at (612) 330-1717 to request enforcement. Make a note of the vehicle’s location, make, model, color, and license plate, if possible.

Escorts

Officers and student patrols are available for walking and driving escorts from on-campus locations to other on-campus locations, and to select-locations. Walking escorts from campus to campus locations are available 24 hours a day. Driving escorts between on-campus and approved off-campus locations are available from dusk until dawn. Driving escorts to medical facilities for non-emergency purposes are available 24 hours a day. For a list of approved locations, time frames, and other information, please see our escort service page.

Reports

DPS officers are available 24 hours a day to take reports from anyone who experiences a crime on campus. Please contact (612) 330-1717 to have an officer dispatched to your location. You may also make a walk-up report at the Dispatch Center. An Anonymous Tip Form is available for reporting incidents on-campus, or involving Augsburg community members.

Minneapolis Police Department also has an online incident reporting form available on their website types of incidents like theft, lost property, or damage to property.

Medical

In the event of a medical emergency, call DPS and tell the dispatcher your location so an officer can be sent to assist you right away.

Motor Assist – Jump-starts

DPS has a courtesy jump-start service for vehicles parked on campus property. Please note that jump-starts may not be available depending on inclement weather and call-volume. If DPS officers are unable to assist you or if their attempts fail, a local service station can be called for you, but you will need to pay the private vendor for the cost of the service provided.

Unfortunately, due to liability concerns, we are unable to provide jump-starts to cars parked off-campus. Rapid Recovery towing is available to perform jump-starts, lock-outs, and flat-tire changes, at cost to the individual requesting the services. Rapid Recovery can be found online, or reached by phone at (612) 343-0022.

Lock-outs

If you lock your keys in your office or dorm room, DPS officers are available to grant you access into your space. For students there is a $20 charge to your student account after the first lock-out, which is free. To request lock-out assistance, call DPS at (612) 330-1717 and give the dispatcher your name and room location.

Keys and Fobs

DPS houses most departmental keys that are regularly checked out by various staff members throughout the College. You must be added to the access list to check keys out. Your professor, department chair, or department manager must make requests on your behalf to be added to the access list. Click here for the key access list authorization form.

Visit the locksmith page for further information about lost/stolen or to request new fobs.