Work Requests

For work requests needing immediate attention, call Public Safety at x1717

Physical facilities in need of repair or replacement should be brought to immediate attention through the work request system. When a work request is turned in, please communicate this to all roommates as an authorized employee will arrive to complete the repair. Maintenance personnel will enter residential areas from 8:30 am to 4:00 pm to follow up on work requests that do not need immediate attention. There are nighttime facilities staff available for after-hour emergencies.

Keys

  • Locked-out of your room? Contact the Department of Public Safety at x1717 or 612-330-1717
  • Lost your key(s) and/or Access Card with identification? Go to the Department of Public Safety Dispatch window located in the Urness/Mortensen Lobby for a new access card and to the Residence Life office for a new key immediately.
  • Lost your key(s) WITHOUT identification? Let your Residence Hall Director know that your room needs to be re-keyed or submit a facilities request
  • Has your room been re-keyed? Go to the Residence Life office located in the Urness/Mortensen Lobby to pickup your new key(s). Make sure you bring proper identification with you.
  • Lost your access card (fob)? Go to the Department of Public Safety Dispatch window located in the Urness/Mortensen Lobby.

Department of Public Safety’s Dispatch window is open 24hrs/day

Augsburg College contracts third party companies to do specific services such as cable and laundry facilities. If there is an issue with these services, please fill out a concern form here.

Facilities

Residents are responsible to regularly clean their own assigned living spaces. Custodial services staff cleans all public and/or common areas in residence halls. Extra fees may be charged for cleaning in neglected private living areas (as determined by the Department of Residence Life). For emergency cleanups, such as an overflowing shower or toilet (wet vacuuming), immediately contact the Department of Public Safety at 612.330.1717

Residence Life Damage Costs

Laundry: ASI/Coinmach

ASI/Coinmach Corporation supplies the washers and dryers that are located in each residence hall. ASI/Coinmach Corporation is also proud to be responsible for servicing all of the washers and dryers. Please see the signs in the laundry rooms about how to easily address malfunctioning machines.

Cable: Comcast

If you are having problems with your cable service please follow these directions (updated 1/25/16):
Comcast Bulk Business Customer Service
1-855-307-4896
  1. “Enter the zip code of the service” – press 55454
  2. “Enter the 10-digit phone number associated with this account” – don’t enter anything and after they ask a couple of times, they say “we can continue with the call even without the phone number”
  3. “Enter 1 for residential or 2 for business” – press 2
  4. “Enter the zip code of the service” – press 55454
  5. Listen to the recorded messages, press 1 or 2 if those options describe your problem, or press 3 for any other problem to get to a customer service operator
  6. When a person comes on the line, be prepared to give your location – your hall address and room/apartment number. They will send an activation signal to test your service.

If the TV is a High Definition, you will first need to verify if the TV is set to the correct input of CATV / Cable:

  • Press the MenuProgram, or the Setup button. (It may be something different, but these are the most common)
  • After accessing one of the options above, then try searching for the following: SignalChannel Setup,InputTuner, or Auto-Programming.
  • Now you should have the option of choosing between: Air, Antenna or VHF (if it’s an older TV) and CATV, Cable, Cable STD, or just STD (standard).

3. To Program TV Channels:

  • Press the MenuProgram, or the Setup button. (It may be something different, but these are the most common)
  • Look for the following options: Auto-Channel Search,Auto-Scan or Auto Programming.
  • Select Auto-Program.

Residence hall address:

Luther Hall, 715 20th Avenue South

Anderson Hall, 2016 8th Street South

Mortensen Hall, 801 21st Avenue South

Urness Hall, 800 22nd Avenue South

Oren Gateway, 610 22nd Avenue South