When patients come to the Mayo Clinic with a health concern, and no previous doctors have been able to determine a diagnosis, Dr. Amit Ghosh knows where to start. He begins by listening. “I talk a lot,” he says. “But not for the next 10 minutes.” You find out a lot about a patient when you just let them speak about what’s troubling them, he says. As a doctor, Ghosh says that listening is his most important skill.
Whenever Ghosh gets stuck, he doesn’t seek comfort in the two dozen diplomas displayed in his Rochester office. He’s more likely to pull a Business Communication textbook off his bookshelf.
Ghosh, a professor of medicine at Mayo Clinic College of Medicine and a consultant in the division of general internal medicine, received his MBA from Augsburg’s Rochester program in 2012.
He is the director of the International Clinical practice at Mayo and received the Distinguished Mayo Educator award in 2010. Ghosh received his medical training and completed his internship in India, graduating from the Jawaharlal Institute of Post Graduate Medical Education. He came to the United States in 1993 and completed a fellowship in nephrology and hypertension and a residency in internal medicine at the University of Minnesota in Minneapolis.
Ghosh has been with Mayo for 15 years, and says he is lucky to work with amazing colleagues from whom he can learn every day. Of the many accolades on his office walls, Ghosh says he is most proud of the District 6 Toastmaster of the Year award he received last year. The District 6 region has more than 5,000 members in Minnesota and Ontario, Canada. He keeps the plaques on the walls to “validate what I did in the past and also remind me what I need to do in future. I keep them in my room to allow me to stay grounded and treat my patients well,” he says.
The American College of Physicians-Minnesota Chapter presented the 2012 Laureate award to Ghosh at its annual scientific session in Minneapolis. The Laureate Award honors an internal medicine physician and member of the American College of Physicians who has demonstrated an abiding commitment to excellence in medical care, education, or research.
Witnessing Good Works
Ghosh grew up in India and went to school in Rourkela, a steel city in the state of Orissa. As a student, Mother Theresa visited his school. She challenged each student to return the next day with a cup of rice or a couple potatoes to feed hungry families. Instead, students returned with bags of rice, bags of potatoes, much more than was ever asked. Once each family heard Mother Theresa was asking the students for help, they went over and beyond to give.
“Philanthropy is contagious,” Ghosh says. The lesson stayed with him. “Always serve and ask for help when it can be used to serve others and not yourselves. You will be surprised how many people will step up to help for a good cause if you ask them to help.”
He is happiest, he says, when he is working with people, is challenged, and when he does not know what he is doing. This drive to do more and to serve may have pushed him into both medicine and business.
He considers himself a lifelong learner, excited by his interactions with patients, and inspired by developments at Mayo in his career there.
“Benefactors are so important,” he says, referring to the generosity he has seen influence Mayo’s competitiveness not only nationally, but internationally. More than any new addition or piece of technology, he sees that the environment and the culture of Mayo are defined by the principle of care that every patient receives.
In 2009, Ghosh’s colleague, Augsburg College Regent Dr. Paul Mueller ’84, suggested the MBA program. Ghosh was in a leadership position at Mayo and wanted to be able to be more concrete with the business side of operations. Ghosh now works on the same floor as Mueller and his administrative partner Rachel Pringnitz ’02, ’07 MBA, and they routinely see Auggies all around them as physicians and administrators at Mayo. Continue reading