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About Counseling at CWC

Thinking about getting counseling support?   612-330-1707

With all the challenges that the college years have to offer, most college students report feeling pretty “stressed out” at times. When the stress piles up too much, it can get in the way of daily and academic functioning. Counseling can help you find new ways to cope. Here at the Center for Wellness & Counseling, we believe that it is a sign of intelligence and strength to recognize when you may need help.

Students come to counseling for many different reasons: anxiety, depression, relationship difficulties, losses, loneliness, procrastination, family problems, problems with sleep, problems with focus, concerns about eating and body image, sexual and gender identity, coping with micro-aggressions, and more. You don’t have to worry that what you are struggling with “isn’t important” – it is important to us.

Meet our staff

Counseling services

Counseling services at CWC are available during fall and spring semester (8am- noon and 1 – 4:30pm Monday through Friday, closed during the lunch hour noon to 1).  During the summer,  free or low-cost counseling services are available in the community.

•short-term individual counseling for currently enrolled students during fall and spring semester

•counseling is available by Zoom or in person (Zoom is through an encrypted healthcare portal)

after-hours phone counseling for urgent personal concerns

•walk-in hours Mondays 10-noon, Wednesdays 1-3pm, Thursdays 1-3pm

crisis intervention

•consultation and referral

•sexual assault support

•consultation to students concerned about a friend’s mental health

•couples counseling (if both partners are Augsburg students)

•limited short-term psychiatric consultation for CWC clients only (after referral by a CWC counselor)

•limited short-term nutritionist consultation for CWC clients only (after referral by a CWC counselor)

 Confidentiality policy:

The counseling center is staffed by professional counselors and services are confidential. Within ethical and legal guidelines, information shared with a counselor cannot be shared with faculty, staff, or parents without the student’s written consent.  For information on limits to confidentiality, see the “CWC Welcome Form”.

To schedule an appointment with a counselor:

•Call 612-330-1707, or stop by the Center for Wellness & Counseling during office hours 8am-noon, 1-4:30pm Monday through Friday  (1st floor of Anderson Hall; east door)

•If you leave a phone message, leave some times that we can reach you back

•email (please provide times you are available during the weekdays)

•If you are in crisis and need to see a counselor immediately, let the reception desk know

•Usually you will get an appointment for the same week


CWC now uses Point and Click for electronic health records for all students using our services.  When you schedule an initial counseling appointment, the scheduler will send you an appointment confirmation email with directions for accessing your client portal.  You will use your portal to complete the initial paperwork, take the Behavioral Health Measure assessment tool before each appointment, access your Zoom link if you are having a telehealth session, and securely message CWC or your counselor.  You can also give CWC permission to send a text reminder before your appointment through the portal.  If you have any questions, email or contact the front desk at 612-330-1707. Thanks to Augsburg Student Government for financial help in paying start-up costs for the portal!


First session paperwork will be provided to you by a secure email link to complete prior to your first counseling session.

What to expect during your first counseling appointment:

•Make sure you have completed your first session paperwork through the email link provided to you.

•When you arrive for an in-person appointment, use the electronic check-in by the front desk; you will then be issued a behavioral self-assessment questionnaire to do through your client portal (this takes about 5 minutes).  If you have an online appointment, check in using the link in your email to your client portal and do the behavioral self-assessment questionnaire.

•During your first meeting with your counselor, your counselor will ask you about the concerns that are bringing you in for counseling; you may also be asked for some background information to help your counselor better understand your concerns.

•You and your counselor will talk about your goals for counseling, and whether CWC is the best place for you to get support.  In some cases, your counselor may refer to other resources on or off campus.

If you need to cancel an appointment:

Counseling works best when you make a commitment to the process, so we ask that you keep all your scheduled appointments. If you are unable to keep an appointment, please call CWC at 612-330-1707 as soon as possible to let us know. Often, if we have enough notice we can fill your appointment with another student in need.

Missed Appointments

If you cannot keep an appointment, we ask that you call by 4:30pm on the day before your appointment.  If we receive notice early enough, we may be able to offer the cancelled appointment to another student in need.


Minnesota Patient Bill of Rights